By prior arrangement, our service team can access your PC remotely. For this purpose, our support tool must be installed in advance. Of course, you alone decide when our service team may connect.
Remote support, tutorial videos and documents
Support is a top priority for us. We are always on hand to help our customers with advice and action. On this page you will find, for example, documents you may need for your next audit.
Further down you will find the various ways in which we can help you.
But personal contact is still the best. So please do not hesitate to contact us at any time if something is not working.
By prior arrangement, our service team can access your PC remotely. For this purpose, our support tool must be installed in advance. Of course, you alone decide when our service team may connect.
We have created short tutorial videos on frequently asked questions about the Trapezium X software for Shimadzu testing machines, to make getting started easier for our customers (in German).